Draft updated October 14, 2026
A generation that fails
A failed standard generation should not use a credit. If no result is delivered but a credit was deducted, contact support within seven days with the approximate time and your account email so we can review and restore the credit.
Completed artwork
Artistic results can vary. The draft policy does not automatically refund completed generations simply because a particular look is not your favorite. If there is a technical issue with the delivered file, contact us so we can review it.
Subscriptions and store purchases
Apple and Google Play manage refund requests for purchases billed through their stores. Use the purchase receipt to identify the correct provider. Cancellation and refunds are separate actions; canceling does not automatically refund an earlier payment.
Physical-product issues
For damaged, defective, or incorrect items, contact us within 30 days of delivery with photos and your order number. After review, we may arrange a replacement or refund. Personalized items are not eligible for ordinary change-of-mind returns.
Processing an approved refund
Approved refunds are returned to the original payment method where possible. Allow an estimated 5–10 business days after approval for processing; your bank or store may take longer. Applicable consumer rights are not reduced by this draft policy.